Contact our team
Our support team is ready to help with questions about slots, the online casino, live casino play, active promotions, featured games, recent wins, withdrawals, payment methods, bonus balance, free spins and live betting. For account queries, verification help, payment problems or technical issues we offer quick, practical assistance via email and phone. Typical email replies arrive within 48 hours and our agents will guide you through deposits, withdrawals and promotion claims.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account, withdrawals and technical issues; secure answers) |
| General enquiries | [email protected] (business queries and feedback and site feedback) |
| Affiliate enquiries | [email protected] (partner programs and tracking links and banners) |
| Phone | +1 312 647 2894 (live agents weekdays) |
| Working hours | Mon-Fri, 09:00-18:00 (email replies usually within 48 hours) |
Contact by email
Email is the preferred way to reach us for detailed requests, account issues, or when you need to send documents. Please include a clear subject line and provide up-to-date contact details and any relevant account information to help us process your request quickly. Incomplete or vague emails may cause delays.
Contact Form
Response Time
Support response times: we aim to reply to most inquiries within one business day. Simple questions are often answered the same day, while more complex cases that require investigation or third party checks can take longer depending on their nature and the information provided. If you need faster help, include all relevant details in your initial message.
Feedback
We'd love to hear your feedback, suggestions, or ideas for improving the site. Please tell us about features you like, problems you encounter, or changes you'd like to see. All submissions are read carefully by our team and used to shape future updates and improve the user experience. Your input helps us make the site better for everyone.