User Privacy Policy
This Privacy Policy explains how RedChips collects, uses, stores, and protects personal information when you create an account, play games, place bets, or otherwise interact with our services. We respect your privacy and provide this page to describe the categories of data we handle, why we process it, and how you can exercise control over your information.
Types of data we collect
We collect information necessary to operate an online casino and sportsbook service, to provide customer support, and to protect accounts and transactions. This generally includes the following categories.
Personal data
Personal data may include your name, date of birth, email address, phone number, residential address, identity documents provided for verification, and any other information you submit when registering or contacting support.
Technical data
Technical data covers device information, IP addresses, browser type, operating system, device identifiers, and log data related to how you access and use our site. We may also collect information about your location as determined by your device or IP address.
Transactional data
Transactional data includes deposit and withdrawal history, payment method details provided to our payment partners, bet and game activity, bonus and promotion usage, and records of account adjustments and reports.
How we use your information
We process your data to provide and improve our services, to enable account registration and verification, to process deposits and withdrawals, to prevent fraud and money laundering, and to comply with applicable legal obligations. We also use data to respond to support requests and to send service-related messages about your account.
Data protection practices
We implement technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Measures include access controls, encryption of sensitive data in storage and transit where appropriate, and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We and our partners use cookies and similar technologies to deliver the website, remember your preferences, analyze usage patterns, and support fraud prevention. You can manage cookie preferences through your browser settings or the cookie controls presented on our site. Disabling certain cookies may affect site functionality.
User rights
You have rights regarding your personal data, including the right to request access, correction, deletion, restriction of processing, and to object to certain processing activities. Where applicable, you may also request a copy of data in a portable format. We will verify your identity before acting on such requests to protect your account and privacy.
Access, correction, and deletion
To request access to, correction of, or deletion of your personal data, contact us at [email protected]. We will provide guidance on the verification steps required and on any limitations to deletion that arise from compliance or record-keeping obligations.
Information sharing and third parties
We may share personal data with service providers that perform functions on our behalf, such as payment processing, identity verification, fraud prevention, and analytics. We may also disclose information if required by law, to protect rights and safety, or in connection with mergers or business transfers. We do not sell your personal data.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, notified through the account or other communication channels. Continued use of our services after updates means you accept the revised policy.